Help/Chatbot

Updates to the chatbot settings section

This article describes the improvements released in the chatbot builder settings area. The changes do not affect chatbots already running.

View and navigation

  • Interface zoom was improved, making it easier to navigate large chatbots.
  • You can drag menus to reposition them by clicking the top of the block.

Side buttons on menus

  • Red button: deletes the menu.
  • Blue button: duplicates the menu.
  • Third button: adds a submenu connected to the current menu.

Connections between menus

  • Click the X in the middle of a line to cancel a connection.
  • To reconnect, drag from a green dot to another menu.

Scripts in menus

  • Scripts can now be added directly inside menus.
  • You can select existing scripts, edit, duplicate, or create new ones without leaving the chatbot builder.

Webhooks

  • Log callback webhook: captures script execution logs at an external endpoint.
  • Script trigger webhook: allows triggering a script via an API call, receiving external body and header.

Cross-chatbot transfer

  • In post-execution and invalid action rules, you can now transfer to menus in other chatbots belonging to the same company.

Other improvements

  • The company name is shown alongside the chatbot name at the top for easy identification.
  • Automatic close time can be set in minutes in addition to hours.