How to access:
- In the chatbot, click the gear icon in the top left menu.
- Open the Extra settings panel.
General settings:
- Name — changes the chatbot name.
Default post-execution action rule:
- In Post-execution action rule, set default actions for all new menus.
- Set the maximum service time without a response before closing (0 to 360 hours or 0 to 360 minutes).
- Enable Use post-choice rule instead of closing if needed.
In the Post-execution action rules menu you can edit, delete, and add rules. Available action types: transfer to another menu, return to parent menu, close chat, user transfer, desk transfer.
Invalid action rule:
Applied when the customer selects an invalid option. Action types: transfer to another menu, return to parent menu, repeat menu options (with repetition limit), close chat, user or desk transfer.
To apply it to the chatbot, go to the desired option menu, open Advanced options > View legacy options, and select the rule.
Format mask for menus:
Configures the Start and End fields to change how menu options are displayed to the user.
Console debug mode:
Locates and fixes errors in the bot flow.
Attribute keys:
Creates additional fields such as Name, Tax ID, CPF, Address. Set the attribute type (Contact or Attendance), the description, and the key. Access available variables with Alt+V.