Question 1

Why did my chats not load?

Accepted Answer

The platform works as a flow: start, talk, close. It does not pull every chat at once. You can sync contacts and chats between the phone and the panel.

Question 2

Can I receive calls in the system?

Accepted Answer

No. The platform sends and receives messages and files. Voice calls are not supported.

Question 3

What are keywords?

Accepted Answer

Shortcuts the customer types to land on a part of the flow. Example: pricing, plans, how much. The bot answers the price and, if you want, hands off to an agent.

Question 4

How do I format text and emoji in messages?

Accepted Answer

The platform follows WhatsApp. Italic: _text_. Bold: *text*. Strikethrough: ~text~. Monospace: three backticks before and after the snippet.

Question 5

What is the chatbot module?

Accepted Answer

The automatic flow in the plan. It sends preset messages. Each customer reply moves to the next step. It can also transfer, close, and fire a script.

Question 6

How do I use the chatbot?

Accepted Answer

Use it for reception and any standard flow. Example: a clinic asks for name and appointment type before opening the manual inbox.

Question 7

What is the API module?

Accepted Answer

Connects the platform to another system. You can collect a contact and open a chat outside the panel.

Question 8

How do I use the API?

Accepted Answer

Connect it to your CRM. When a customer messages the connected number, the API can create the lead with the contact data.

Question 9

What is internal chat?

Accepted Answer

A channel between platform users, next to the customer inbox.

Question 10

How do I use internal chat?

Accepted Answer

Use it for a remote team, split desks, or a note during a chat without leaving the queue screen.

Frequently asked questions