Help

Other

Topics that do not sit in the other categories.

14 articles

articles

Configure the Asaas webhook

The API key is for Express. Asaas gets a split and a webhook on incoming payments, so this account must be exclusive to the system.

Set up the system logo

Send 5 images, all .png. Off spec, the mark will not fit the places that use it. Pack them as .rar or .zip before sending, or WhatsApp changes.

Set up Cloudflare for your domain

To use Cloudflare as your DNS provider, you need a Cloudflare account and a domain you already own.

Automations hub

The Automations hub brings together resources that were previously in separate menus. Access it at Modules > Automation.

How the chatbot flow works

The flow has a main menu and submenus. The main menu is the first message sent to the customer; submenus are the options they can choose.

Fill in your site data

The data you enter here appears on the site, the privacy policy page, and the terms of use. Keep it up to date.

Welcome message for new registrations

When a customer registers, the platform can automatically send a message through a script. Building the script is the reseller's responsibility.

Add notifications

Notifications appear in users' panels for the duration you set.

Clone a chatbot

Copies a chatbot flow to another system or to the same account. The destination company must have at least one chatbot created before you start.

Check channel logs

Channel logs record connection and disconnection events. Use them to diagnose why a channel went offline.

Create a question section in the chatbot

Use this flow to collect answers from the customer before transferring them to an agent.

Open a ticket

Use tickets to report issues and track the support team's response.

Set up your custom sales page

The sales page (/lp/) accepts URL parameters to set the texts in three languages. If you do not provide text for all three languages, switching.

Show terms of use on the registration screen

When at least one term is saved, the system automatically shows the acceptance checkbox on the registration screen. If no term exists, the option does not.