Open a ticket

1. On the platform, go to the Tickets tab.
2. Click Open Ticket.
3. In the text channel that opens, click Open ticket again.
4. Fill in the initial details (problem description, category, etc.) and click Send.
5. The ticket appears below the Open Ticket button. Use the text channel to interact with the team.

When the ticket is closed, you receive a transcript in your private chat along with the reason for closure.