How the chatbot flow works

The flow has a main menu and submenus. The main menu is the first message sent to the customer; submenus are the options they can choose.

1. Go to Modules > Chatbot, select the bot, and click the pencil to edit.
2. The default flow comes with a main menu and three example submenus.
3. In the main message, variables like @nome and @cumprimento personalize the text for each customer.
4. To edit a message, click its pencil, change the text, and save.
5. To delete a message, use the trash icon.
6. To add a message to a menu, click Add Item and choose the type: text, image, file, or audio.
7. To reorder messages, drag and drop.
8. To rename a submenu, click it and update the name and description.
9. Set the Option (number or letter) the customer types to select that submenu.
10. The Order field sets the submenu's position in the main message (starts at 0).
11. Under Advanced Options, set the post-execution action rule (what happens after the customer chooses) and the invalid action (what happens when the input matches no option).
12. To add a new submenu to the main menu, click the + on the main menu.