Help/Other

Check channel logs

Channel logs record connection and disconnection events. Use them to diagnose why a channel went offline.

Open the company's channel menu and view the log for the channel you want to check.

Common disconnection statuses:

  • Reached the 3-minute pairing timeout: the device was idle when opening WhatsApp Web.
  • Fell into conflict: another WhatsApp Web session connected, dropping the session from the servers.
  • Kept initializing for more than 240s: the device was idle when opening WhatsApp Web.
  • Disconnected from the session: the device ended the session directly.
  • WAPI injection error: the active session was no longer valid; you need to pair again.