Tab: Input instructions
Use this tab to define specific instructions for the agent based on the flow block the user is coming from. The agent adapts its initial behavior.
- In the Agent module, click Configure.
- Open the Input Instructions tab.
- In the list on the left, select the menu (block) that connects directly to the agent's input.
- In the field on the right, write the behavior instructions for when the user comes from that menu.
- Repeat for each entry connected to the agent.
- Save the settings.
Example: if the agent receives users from a "Support" block, the instruction could be "Greet the customer and ask what problem they are experiencing". If no instruction is set, the agent starts without context.