Help/WhatsApp Cloud API

How to activate WhatsApp Business API (deprecated)

This flow is retired. Use **Create a WhatsApp Cloud channel**.

  1. Open Meta for Developers and click My apps.
  2. Create app. Type Other, then Business. Name, email and the fields it asks.
  3. In WhatsApp API setup, add the number as a test number. It cannot sit on another WhatsApp account. Meta's FAQ covers deleting the app account.
  4. Confirm by SMS or call.
  5. On the company, Channels tab, create a WhatsApp Cloud channel and fill the IDs from the Meta screen.
  6. Copy App Access Token and System User Access Token from the app settings.
  7. Check the channel shows connected and send Meta's test message.