Prerequisite: the chatbot must already be created. See "How to create a chatbot" if needed.
- In the left menu, go to Modules > Chatbot and edit the chatbot with the pencil icon.
- In General settings on the left, pick the Default post-execution action rule. It applies to all new submenus you create.
- Set the Maximum attendance time without response (0 to 360 hours) to automatically close chats with no activity.
- In the rule list, edit (pencil) or delete (trash) existing rules.
- Click + to create a new rule:
- Name it. - Choose the action type: Go to specific menu, Go to parent menu, Repeat menu options, End chat, Agent transfer, or Desk transfer.
- Click Save.
- To apply the rule, select a submenu, go to Advanced options, and choose the post-execution rule you created.
Post-execution action rules only exist in submenus that have no derived submenus.