Prerequisite: the chatbot must already be created. See "How to create a chatbot" if needed.
- In the left menu, go to Modules > Chatbot and edit the chatbot with the pencil icon.
- In General settings on the left, pick the Default invalid action rule. This rule applies automatically to all new submenus you create.
- In the rule list, edit (pencil) or delete (trash) existing rules as needed.
- Click + to create a new rule:
- Name the rule. - Write the message to send to the contact. - Choose the action type: Go to specific menu, Go to parent menu, Repeat menu options, End chat, Agent transfer, or Desk transfer. - For repetition, set how many times the menu can repeat and which rule to apply after the attempts run out.
- Click Save.
- To apply the rule to a submenu, select the submenu, go to Advanced options, and choose the rule you created.
Invalid action rules apply only to submenus that have derived submenus.