Chatbot - Transfer chat

1. Drag the Transfer Chat block onto the canvas.
2. Name the block.
3. Choose the transfer type:

- Desk transfer: select the destination desk. Any available agent in the desk receives the chat. - Agent transfer: select the agent and the destination desk. The chat goes directly to that agent.

1. (Optional) Enable Send transfer message so the chatbot notifies the contact about the redirect before transferring.
2. Connect the block to the flow and save.