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Help/Chatbot

Chatbot - Option menu

The Option Menu block presents a list of choices to the contact and routes the flow based on the response received.

  1. Drag the Option Menu block onto the canvas.
  2. Name the menu.
  3. Click Add Option for each list item. For each option, fill in:

- Visible option: number or text the contact sees. - Text field: internal description of the option.

  1. Under Validation, configure how the system interprets the response:

- Operator type: AND or OR. - Validate by: default is last message. - Message field: expected input type (text, number, etc.). - Validation type: equal, different, empty, and others. - Value: expected response.

  1. (Optional) Enable Send Message to notify the contact before continuing the flow.
  2. Under Advanced options, set the Maximum attempts and Maximum wait time (1 to 1440 minutes).
  3. Under Menu type, choose:

- Text: works on all channels. - Button: interactive, WhatsApp Cloud only. - Section list: list format, WhatsApp Cloud only.

  1. Save and connect each option's output to the next block in the flow.
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