- Drag the Loyalty Contact block onto the canvas.
- Name the block.
- Under Assigned agent, select the agent responsible for this contact.
- Choose the Desk for that agent.
- (Optional) Enable Send to desk if agent is offline to fall back to the desk when the agent is unavailable.
- Connect the block to the flow and save.
The loyalty link stays active as long as the agent exists and the contact retains the binding.