Tab: Extra context info
Use this tab to enter additional information about the current contact. This information enriches the agent's responses during the conversation without.
- In the Agent module, click Configure.
- Open the Extra Context Info tab.
- In the text field, enter information using this format:
```
- Name: @contact.name
- Company: @company.name
- Desk: Sales
```
- Press Alt+V to view the list of available dynamic variables.
- Save the settings.
The field limit is 10,000 characters. You can use dynamic variables or context parameters received via API or external integration.