Help/Chatbot

Chatbot - Wait for interaction

The Wait for Interaction block pauses the flow and waits for the contact to send a message or select an option before continuing.

  1. Drag the Wait for Interaction block onto the canvas.
  2. Name the block to identify it in the flow.
  3. Connect the previous block's output to Wait for Interaction.
  4. Connect the Wait for Interaction output to the next block that should run after the contact responds.
  5. Save.

The chatbot stays inactive at this point until the contact sends any message. After the interaction, the flow resumes from the configured output.