- In the left menu, go to Indicators > Monitoring.
The screen shows four sections:
- Attendances: live count of conversations in manual service, waiting, automatic, off-hours, finished, and total.
- Totals: platform-wide numbers — channels, chatbots, companies, desks, users, and contacts.
- Users: lists all users and shows who is online, inactive, or offline.
- Channels: shows registered numbers and the status of each (connected or disconnected).