- In the left menu, go to Indicators > Dashboards > Attendances.
- Use the filters to select customers, companies, channels, desks, users, and date type.
- Choose the time period.
- Click Filter.
The dashboard shows these indicators:
- Bot retention rate: percentage of customers handled exclusively by the chatbot from start to finish.
- Handled by bot: total attendances started by the chatbot.
- Bot average time: average interaction time with the chatbot.
- Average service time: average interaction time with human operators.
- Average wait time: average time customers wait before being attended.
- Total attendances: sum of all attendances, bot and human.
Data appears as charts after clicking Filter.