Available filters:
- Unread only — shows conversations that have not been read yet.
- My conversations only — shows only the conversations you handled.
- By user — filters conversations for a specific user.
- By company — filters interactions for a specific company.
- By channel — filters by channel connected to the platform.
- By desk — filters by company desk.
- By tags — filters by applied tag.
- By conversation start date — sets a start period.
- By last interaction date — filters by the time range of the last message.
You can combine filters to narrow the search. For example, use Unread only together with By company to find unread messages from a specific company.