How to check history

1. In the left menu, click Attendances then History.
2. In the top right corner, use the available filters:

- Customer - User - Company - Desk - Protocol - Satisfaction survey - Date

1. Under My filters, save filter combinations to reuse them.
2. Click a conversation to view it.
3. To reopen a conversation, click Reopen, choose the desk, and define how to start (message, quick reply, or whisper).