Attendance permission settings

These settings control what group users see in the attendance views. All options default to "no", so each group must be configured to gain access.

1. Go to Admin > Permission Group and click the pencil on the group you want.
2. Open the Permission Definitions tab.
3. Select the company to configure (if there is more than one).
4. Set each section:

Desks: define which desks this group serves.

Automatic, off-hours, and waiting attendance (no agent assigned):

• Check "View attendance?" to allow access to those tabs.
• Choose the history visibility: Complete, Desk only, User only, or Current attendance only.

Manual attendance (agent assigned):

• Define which tickets the group sees: the agent's own tickets or the entire desk.
• Set history visibility the same way as above.

Groups: allow or deny access to the WhatsApp groups tab.

Completed history: whether the group can view closed tickets and how much content is visible.

Attendance: configure start/end actions (satisfaction survey, closing message).

Contacts: allow or deny access to the contacts tab.

Channels: allow or deny permission to restart channels.

Messages: choose whether deleted, campaign, API, or satisfaction-survey messages are hidden.

1. Save.