Help/Admin

How to create backups

Backups export platform data in an encrypted format. Requires an admin account and active multi-factor authentication (MFA).

  1. In the left menu, go to Admin > Backups.
  2. Click + to create a new backup.
  3. Enter a description and set a password for the decryption keys. Store this password safely.
  4. Select the data to include. Including messages increases completion time.
  5. Click Save, enter your MFA app code, and click Access.
  6. Monitor the progress on screen. When done, the backup is available under Actions for download, status check, or deletion.

Limit: one long backup per month. To create another, delete the previous one.

Decrypt the backup

  1. Under Actions, click Generate and enter the backup password.
  2. Copy the generated key.
  3. Use that key to open the downloaded files.