How to set up business hours

1. In the left menu, go to Admin > Settings.
2. Click Business hours rules.
3. Click + to create a new rule.
4. Give the rule a name and choose an action card or a message to inform about your hours.
5. Set the days of the week and operating hours.
6. In the Settings tab, define what happens when a customer messages outside hours: move to Waiting, keep in Off-hours, or close — with an optional explanatory message.
7. Also configure what to do when a customer messages again once you are available.
8. In the Holidays and exceptions tab, click Add to include special dates: describe the event, set start and end, and choose an action.
9. Click Save.

Enable the rule on the desks where it should apply.