How to check after-hours requests

After-hours conversations occur when a customer requests human assistance and no agents are online. The chatbot informs the customer of the service hours.

When you pick up an after-hours conversation, it transfers to the Manual section and the service continues from there.

The service hour rules that define this behavior are configured by the administrator.

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In this category

How to enable multi-factor authentication
How to add contacts
How to change your username
How to check history
How to edit a contact