- In the left menu, go to Admin > Companies.
- Click the pencil icon for the company.
- Open the Channels tab.
Available actions for each channel:
- Pair: connects WhatsApp to the platform via QR code.
- Restart channel: closes the current connection and opens a new one. Use when the connection is unstable.
- Edit channel: changes the channel name and default chatbot.
- Delete: removes the channel. Close all conversations before deleting.
In the three-dot menu, Copy API token reveals the channel token required for API integration.
To add a new channel, click +, enter the name, channel type, and optionally a default chatbot. Click Save.