Help/Inbox

How to use tags

Tags organize conversations and segment contacts. Available tags are created by the administrator.

  1. With the conversation open, click the tag icon in the top right corner.
  2. A list of saved tags will appear.
  3. Click a tag to add it to the contact.
  4. Click again to remove the tag.

Selected tags appear next to the contact's name in the conversation list. If no tags are available, contact the administrator.