How to whisper (internal messages)

Whisper lets you send internal messages visible only to agents. Customers cannot see these messages. All whispers are stored in history.

With the conversation open, click the whisper button in the message interface.
The chat turns a pinkish tone, indicating whisper mode is active.
Type the message. It will be visible only to agents viewing the conversation.
Send as normal.

To return to regular message mode, click the whisper button again.

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