How to take a conversation

Pick up conversations from the queue waiting in the corresponding desk section.

Go to the Automatic section to see conversations in progress with the chatbot.
When the chatbot routes a customer to a desk, the conversation appears in the Waiting category.
All agents in that desk can see these conversations.
Click Attend to take the conversation.
The conversation moves to the Manual section, where all conversations under your responsibility are listed.

In this category