How to set up quick replies

User quick reply

1. In the left menu, go to Admin > Quick replies.
2. Click More (or +).
3. Give it a title and choose whether it can be edited before sending.
4. Use variables such as @nome and @cumprimento to personalize.
5. Click Add item and select the type: text, image, file, or audio.
6. Reorder items by dragging.
7. Click Save.

Company quick reply

1. In the left menu, go to Admin > Companies.
2. Click the pencil icon for the company.
3. Go to the Quick replies tab.
4. Click + and follow the same steps above.

How to use

In a conversation, type / to open the quick reply list. Select the one you want.