Help/Chatbot

Chatbot - Smart delay

The Smart Delay block inserts a pause in the flow and optionally shows a typing or audio recording status to the contact while waiting.

  1. Drag the Smart Delay block onto the canvas.
  2. Name the block.
  3. Under Effects, choose what to display during the wait:

- Typing...: shows a typing animation. - Recording audio...: shows that an audio is being recorded. - None: displays nothing.

  1. Set the Delay time between 0 and 60 seconds.
  2. Connect the block to the next step and save.